IT Support - Flexible Support Plan

Object.View offers a tailored support structure to suit the unique needs of each individual client, allowing access to technical expertise on a needs only basis with a guaranteed response time.

Known as a Flexible Support Plan (FSP), clients can purchase FSP credits in advance under an agreed SLA. Each credit is worth 1 hour and is valid for 12 months from the date of purchase. When support or resources are required, the client can log a call with the Object.View service desk and the subsequent time spent will be deducted from the FSP balance.

Each support request received by the service desk generates a ticket number and as each ticket is closed, a detailed Support Report is issued to the client (including ticket reference, ticket status, date and time of request, date and time of closure, actions undertaken and actions outstanding). At the end of each month an FSP statement is issued to the client, detailing the tickets requested over the calendar month, the status, the FSP credit value for each ticket along with the overall credits spent and remaining.

FSP is bespoke and can range from ad-hoc to full helpdesk support. This is particularly useful for, amongst other things: